QSR Magazine is out with their annual list of drive-through restaurants and, as reported in today’s local news, Chick-Fil-A has the slowest drive-through of the main chains. I find that incredible. Although I have not timed it myself, the local Chick-Fil-A here can’t be the slowest.
In the top 10 list, the fastest to the slowest was about 3 minutes to about 5 minutes. Regardless, I’m not going to pick a drive through because it’s 2 minutes faster. Accuracy of the order is more important to me than speed.
Several times I’ve gotten a salad at one local restaurant only to find out they didn’t include anything to eat it with. Perhaps you’ve had the same experience. If not, trust me, eating a chef salad with ranch dressing with your fingers is not pretty.
I absolutely love Wendy’s chilli. It’s a good thing the two Wendy’s restaurants in Henry County are not close to me or I would eat more of it than I do. Still, when I’m in Collinsville or south of town and it’s around lunchtime, I’ll make a point to hit the drive-through and get a chilli. The last time I did this I decided to order a single to go with it. I drove from Collinsville to the office, took my Wendy’s bag inside, sat down at my desk and discovered they forgot to include the chilli. I couldn’t help it, I got back in my Jeep and drove the 20-minute roundtrip to get my forgotten chilli.
So, according to QSR, how do the main chains stack up not in speed, but in accuracy? According to the study, Chick-fil-A gets it right 94% of the time. Is it a coincidence the slowest is also the most accurate? Next is Burger King at 90%, followed by Wendy’s, then Arby’s, McDonald’s, and Taco Bell. All of these drive-throughs get it right 80 to 90 percent of the time. The worst is in a category all by themselves. KFC only gets it right 66% of the time. That means 1 out of every 3 times you go through their window, they get the order wrong. Good thing they don’t work at the drive-through at the pharmacy.