Suspect pleads guilty in connection with death of ‘General Hospital’ actor Johnny Wactor

(NEW YORK) — The storm surge, wind damage and inland flooding from Hurricane Helene have been catastrophic, flooding neighborhoods, stranding residents, destroying homes and toppling trees in Florida, Georgia, South Carolina, North Carolina, Virginia and Tennessee.

Dozens have been killed.

Helene, which made landfall in Florida’s Big Bend region Thursday night as a massive Category 4 hurricane, was the strongest hurricane to make landfall in the Big Bend on record.

Here’s how the news is developing:

Biden deploying up to 1,000 active-duty troops to support NC National Guard

President Joe Biden announced Wednesday he has directed the deployment of “up to one thousand active-duty soldiers to reinforce the North Carolina National Guard.” The announcement comes as Biden will travel to South Carolina and North Carolina Wednesday to survey the impacts of Hurricane Helene.

“These soldiers will speed up the delivery of life-saving supplies of food, water, and medicine to isolated communities in North Carolina — they have the manpower and logistical capabilities to get this vital job done, and fast. They will join hundreds of North Carolina National Guard members deployed under State authorities in support of the response,” Biden said in the statement.

“Hurricane Helene has been a storm of historic proportion. My heart goes out to everyone who has experienced unthinkable loss. We are here for you — and we will stay here for as long as it takes,” Biden added.

The White House fact sheet says the soldiers will “support the delivery of food, water, and other critical commodities,” to impacted communities. The fact sheet adds the deployment is effective immediately. The soldiers are part of the Infantry Battalion Task Force based in Fort Liberty, North Carolina, and includes a Forward Support Company, according to the administration.

-ABC News’ Michelle Stoddart

1.3 million customers still without power in some southern states

As recovery efforts from Hurricane Helene’s catastrophic force continue, 1.3 million customers are still without power in some southern states.

As of Wednesday morning, 1,309,419 customers are without power across the South, according to poweroutage.us.

The hardest-hit states are South Carolina with over 493,000 customers without power, North Carolina with over 347,000 customers without power and Georgia with over 372,000 customers without power.

Outages are also reported in Florida (40,012 customers), Virginia (44,999 customers) and West Virginia (10,968 customers).

Helene death toll rises to 166

The confirmed death toll for Hurricane Helene rose to at least 166 people as of Wednesday, The Associated Press reported, as recovery efforts continue across the Southeast.

President Joe Biden will travel to North and South Carolina on Wednesday to survey the destruction while rescuers continue their search for the missing. Vice President Kamala Harris will travel to Georgia, which was also badly affected.

“We have to jump start this recovery process,” Biden said Tuesday. “People are scared to death. This is urgent.”

-ABC News’ Jessica Gorman

Bipartisan senators call on Congress to address Hurricane Helene damage

In a joint letter released Tuesday, Senate leaders Chuck Schumer, Mitch McConnell and several other senators on both sides of the political aisle called on Congress to meet following the devastation of Hurricane Helene.

“Although the true level of devastation is still unfolding, it is clear that Congress must act to meet the unmet needs in our states and address the scope and scale of destruction experienced by our constituents,” the leaders wrote in the letter.

The senators suggested Congress convene in October to “ensure we have enough time to enact legislation before the end of this calendar year.”

“Tens of millions of Americans were impacted by Hurricane Helene, and we look forward to working with you to provide relief to those impacted by this horrific storm,” the senators wrote

Bipartisan senators call on Congress to address Hurricane Helene damage

In a joint letter released Tuesday, Senate leaders Chuck Schumer, Mitch McConnell and several other senators on both sides of the political aisle called on Congress to meet following the devastation of Hurricane Helene.

“Although the true level of devastation is still unfolding, it is clear that Congress must act to meet the unmet needs in our states and address the scope and scale of destruction experienced by our constituents,” the leaders wrote in the letter.

The senators suggested Congress convene in October to “ensure we have enough time to enact legislation before the end of this calendar year.”

“Tens of millions of Americans were impacted by Hurricane Helene, and we look forward to working with you to provide relief to those impacted by this horrific storm,” the senators wrote

1.4 million customers still without power in some southern states

As recovery efforts from Hurricane Helene’s catastrophic force continue, 1.4 million customers are still without power in some southern states.

As of Tuesday evening, 1,469,304 customers are without power across the south, according to poweroutage.us.

The hardest-hit states are South Carolina with over 551,000 customers without power, North Carolina with over 367,000 customers without power and Georgia with over 422,000 customers without power.

Outages are also reported in Florida (57,054 customers), Virginia (57,255 customers) and West Virginia (13,399 customers).

Helene’s death toll climbs to 159

At least 159 people have been killed by Hurricane Helene in Florida, Georgia, South Carolina, North Carolina, Tennessee and Virginia, The Associated Press reported Tuesday.

Death toll rises to 57 in Buncombe County, North Carolina

Buncombe County Sheriff Quentin Miller confirmed that 57 residents have died from the impact of Hurricane Helene.

Over 100,000 people remain without power in the county, Buncombe County Manager Avril Pinder said in a press conference Tuesday.

Water and meals will continue to be provided at several distribution sites in the county. Neighboring counties have stepped in to help and are now receiving overflow 911 calls from Buncombe County, Pinder said.

There are “miles of complete devastation” in Buncombe County, said Scott Dean, with the responding National Urban Search and Rescue team.

Officials said there are 19 federal urban search and rescue teams on the ground in the state, working to get to those who cannot leave their homes and to provide assistance. Local police and fire departments are responding to more accessible areas to answer calls.

Buncombe County and state officials are also discussing deploying and using mobile morgues in the county, Pinder said.

Biltmore Village no longer has standing water, but roads remain blocked from the devastation, which will continue to make it difficult to respond and remove debris from the Asheville neighborhood, said Pinder.

Dr. Jennifer Mullendore, Buncombe County’s medical director, said that the county is accepting donations of certain medications and providing primary health care to adults in need. The NC Board of Pharmacy is helping direct people to pharmacies currently open in the state.

Asheville Assistant City Manager Ben Woody reiterated that it would take weeks for water services to be fully restored in the city.

-ABC News’ Victoria Arancio

38 confirmed deaths in North Carolina, number expected to grow

There have been at least 38 deaths in North Carolina from Helene, Gov. Roy Cooper said in a briefing Wednesday afternoon, but he added he expects that number to grow.

Cooper spent Monday in western North Carolina and will be returning this afternoon, he said. First responders are continuing to rescue people and rush aid to the mountain communities.

More than 460,000 customers are without power down from a peak of more than a million, Cooper confirmed. There are more than 1,100 people being housed in 29 shelters and Cooper said he is still urging people to continue to stay off the roads.

“As heartbreaking as this damage has been, it’s encouraging to see the way people are working together,” Cooper said. “I talked with a number of first responders and medical workers and volunteers who have left their won families to take care of our communities.”

The National Guard currently have 800 guardsmen on duty with 275 vehicles. Almost 200,000 pounds of food and commodities were delivered out of the Asheville airport.

“I have committed to the governor that I will stay here until the event is stabilized and we will continue to bring in as many federal resources as needed, not just for the ongoing response, but as we move into recovery,” Federal Emergency Management Agency Administrator Deanne Criswell said.

-ABC News’ Alex Faul

Kamala Harris to travel to Georgia on Wednesday

Vice President and presidential nominee Kamala Harris will travel to Georgia on Wednesday to check out damage from Hurricane Helene, according to her office.

“Vice President Kamala Harris will travel to Georgia to survey the impacts of Hurricane Helene and receive an on-the-ground briefing about the continued recovery efforts that are occurring in communities across the state,” according to a statement.

The statement did not say exactly where Harris will visit. President Joe Biden is set to visit North Carolina and South Carolina on Wednesday as well.

Harris’ competitor in the presidential race, Donald Trump, visited Valdosta, Georgia, on Monday.

Helene’s death toll climbs to 139

At least 139 people have been killed by Hurricane Helene in Florida, Georgia, South Carolina, North Carolina, Tennessee and Virginia, The Associated Press reported Tuesday.

That includes at least 40 people in Buncombe County, North Carolina, which includes the city of Asheville, local officials said Monday.

Public health emergency declared in South Carolina, Tennessee

A public health emergency has been declared in South Carolina and Tennessee in the wake of Helene, according to the Department of Health and Human Services, following the same declarations in Florida, Georgia and North Carolina.

“We will do all we can to help officials in South Carolina and Tennessee respond to the health impacts of Hurricane Helene,” HHS Secretary Xavier Becerra said in a statement. “We are working closely with state and local health authorities, as well as with our partners across the federal government, and stand ready to provide additional public health and medical support.”

The Administration for Strategic Preparedness and Response deployed about 200 personnel to assist local officials with the storm’s impacts to hospitals, nursing homes and other health care facilities, according to HHS.

The government’s National Disaster Medical System has already deployed 29 trucks filled with equipment to help patients in health care facilities, many of which were totally knocked off the grid.

6,300 National Guardsmen mobilized for recovery efforts

There have been more than 6,300 members of the National Guard mobilized to “support ongoing disaster relief, rescue, and recovery efforts in the aftermath of Hurricane Helene,” according to Secretary of Defense Lloyd Austin.

There will be guardsmen from 12 different states moving into the South to help, especially in North Carolina.

“We continue to stand by the people and communities of North Carolina and all those affected,” Austin added.

FEMA has delivered 1 million liters of water and 600K meals to North Carolina

North Carolina Gov. Roy Cooper called the impact of Hurricane Helene on the state “absolutely catastrophic” in a statement Monday.

“This is an unprecedented response and an absolutely enormous coordinated effort by the state, federal and local partners,” Cooper said.

Cooper, who inspected the staging area at the Asheville airport Monday, said “Hundreds of thousands of pounds of supplies are being flown in, packed onto helicopters and flown into areas that can’t be reached by vehicles.”

The Federal Emergency Management Agency (FEMA) has delivered 1 million liters of water and 600,000 meals to people in North Carolina, Cooper said.

The governor added that there are 92 search and rescue teams working to help bring residents to safety.

Biden says he’ll travel to North Carolina on Wednesday

President Joe Biden told reporters from the Oval Office he will travel to North Carolina on Wednesday to survey the damage.

He said he plans to land in Raleigh for a briefing and then do an aerial tour of Asheville to avoid straining on-the-ground resources.

He said he will visit Georgia and Florida “as soon as possible after that.”

Asked by ABC News’ Karen Travers how Americans can help out, Biden recommended people reach out to the Red Cross — and gear up for a long recovery.

“There is a lot to do, and this is just beginning,” Biden said. “We’ve been through this before, but not — not like this. This is the worst ever.”

Harris to impacted communities: ‘Our nation is with you’

Vice President Kamala Harris called the storm damage throughout the Southeast the “worst destruction and devastation that we have seen in quite some time” during remarks from FEMA’s headquarters in Washington, D.C., Monday afternoon.

“In coordination with state and local officials, President Biden and I will continue to make sure that communities have the support and the resources that they need — not only to respond to this storm and its immediate aftermath, but also the resources they will need to recover,” Harris said.

Harris said more than 3,300 federal personnel are on the ground to assist with recovery efforts, including deploying food, water and generators as well as helping to restore water and power.

“To everyone who has been impacted by this storm, and to all of those of you who are rightly feeling overwhelmed by the destruction and the loss, our nation is with you,” she said. “We will continue to do everything we can to help you recover and to help you rebuild. No matter how long it takes.”

Harris said she has spoken to Georgia Gov. Brian Kemp and North Carolina Gov. Roy Cooper and plans to be “on the ground as soon as possible” without disrupting any emergency response operations.

Storm ‘unprecedented’ for western North Carolina

Helene is “an unprecedented storm” for western North Carolina, requiring an “unprecedented response,” North Carolina Gov. Roy Cooper said Monday.

“We’re dealing with a situation that is unlike anybody’s ever seen in western North Carolina,” he said.

The damage is “extensive and devastating” and is “going to require significant resources, both in the short-term and the long-term,” the governor said.

Ninety-two rescue teams are out conducting search and rescues right now, Cooper said.

More than 300 roads are closed and some bridges have been destroyed, officials said.

Over 7,000 North Carolina residents have registered for FEMA individual assistance and that money is already flowing in, according to Will Ray, director of North Carolina Emergency Management.

FEMA Administrator Deanne Criswell promised that the agency will “be here as long as it takes to finish this response and continue through the recovery.”

“We have the resources here in North Carolina to help,” Criswell said. “We will continue to send additional resources in.”

Full extent of damage still unclear: Homeland security adviser

Homeland security adviser Liz Sherwood Randall said the full extent of the damage from the hurricane is still unclear.

“It probably will take several more days, as communities begin to be opened up by the debris clearance on the roads, and we can get in, and really understand what’s happened to them,” she said.

Sherwood-Randall said about 600 people are unaccounted for.

“We’re very hopeful that some of those people just don’t have cellphones working and actually are alive,” she said.

Sherwood-Randall said 3,500 federal response personnel have been deployed to the region and additional personnel is expected to arrive in the coming days.

With communication remaining a major challenge, Sherwood-Randall said, “Today, FEMA will install 30 Starlink receivers in western North Carolina to provide immediate connectivity for those in greatest need.”

She also highlighted that in states that have received major disaster declarations, FEMA is working to distribute serious needs assistance, which gives “an immediate $750 direct payment to eligible households, to allow them to pay for essential items like food, baby formula, water, medications and other emergency supplies.”

-ABC News’ Molly Nagle

Sen. Rick Scott calls for Senate to reconvene to pass emergency aid

Sen. Rick Scott, R-Fla., is calling upon the Senate to reconvene to approve an emergency aid package for victims of Hurricane Helene.

“While I know from my experience with previous hurricanes that FEMA and [Small Business Administration] damage assessments take time, I am today urging Majority Leader Chuck Schumer to immediately reconvene the U.S. Senate when those assessments are completed so that we can pass the clean supplemental disaster funding bill and other disaster relief legislation, like my Federal Disaster Tax Relief Act, needed to ensure the full recovery of families in all impacted communities,” Scott said in a statement Monday.

Any additional funding, beyond the funding approved by President Joe Biden and able to be drawn down from FEMA, would need to be approved by both chambers of Congress.

The Senate let out on Wednesday after approving a stopgap funding bill to keep the government funded through Dec. 20. The Senate is not scheduled to return until Nov. 12. The House is also out of session and would need to return to approve any aid.

-ABC News’ Allison Pecorin

How to help

Click here for a list of charities and organizations that are supporting relief efforts, including the Red Cross and Americares.

Trump visits hard-hit Valdosta, Georgia

Former President Donald Trump visited hard-hit Valdosta in southern Georgia on Monday to distribute supplies and “stand in complete solidarity with … all of those suffering in the terrible aftermath of Hurricane Helene.”

“Valdosta has been ravaged,” Trump said. “The town is, very, very badly hurting, and many thousands are without power. They’re running low on food and fuel. We brought a lot of it down with us.”

“We’ll continue to help until you’re bigger, better, stronger than ever before,” Trump said.

The former president held a “moment of silence and prayer” for those killed in the storm.

Twenty-five people in Georgia have died in the storm, Gov. Brian Kemp said.

Trump said he’ll also visit North Carolina as the state works to recover from Helene.

Biden plans to visit storm zone Wednesday or Thursday

President Joe Biden said Monday that Helene is “not just a catastrophic storm — it’s a historic, history-making storm.”

Biden said he will travel to the impact zone as soon as possible, ideally Wednesday or Thursday. He said he’s been told it’d be disruptive to visit immediately, and he does not want to interfere with these areas accessing the relief they desperately need.

“Communities are devastated. Loved ones waiting, not sure if their loved ones are OK, and they can’t contact them because there’s no cellphone connections. Many more folks displaced have no idea when they’ll be able to be return to their home, if ever, if there’s a home to return to,” he said.

“There’s nothing like wondering, ‘Is my husband, wife, son, daughter, mother, father, alive?’ And many more who remain without electricity, water, food and communications,” he said.

Biden said he’s directed his team “to provide every available resource as fast as possible.”

Biden vowed, “We’re not leaving until the job is done.”

Helene ‘spared no one’ in Georgia, governor says

Hurricane Helene “literally spared no one” in Georgia, Gov. Brian Kemp said Monday.

Twenty-five people in Georgia have died in the storm, Kemp said. The victims include: a 27-year-old mother and her 1-month-old twin boys, who died when a tree fell on their home; Leon Davis, an assistant fire chief from Blackshear, who died when a tree fell on his car while he was responding to a call; and a 7-year-old boy and a 4-year-old girl who died when a tree fell on their burning house, he said.

More than 500,000 customers in Georgia remain without power after Helene damaged over 5,000 poles, the governor said. Kemp said Georgia Power officials are calling Helene the most devastating storm they’ve faced.

Former President Donald Trump is scheduled to visit hard-hit Valdosta, Georgia, on Monday.

35 dead, hundreds unaccounted for in hard-hit Buncombe County, North Carolina

Thirty-five people are dead and 600 people remain unaccounted for in hard-hit Buncombe County, North Carolina, which encompasses Asheville, according to county officials.

County officials said people will go door-to-door to check on those who have been reported missing.

Shelters are at capacity, officials said.

The city of Asheville has partnered with Verizon to establish a temporary cellphone tower, officials said.

-ABC News’ Alex Faul and Jessica Gorman

600 people still unaccounted for in hard-hit Buncombe County, North Carolina

Six-hundred people remain unaccounted for in hard-hit Buncombe County, North Carolina, which encompasses Asheville, according to county officials.

County officials said people will go door-to-door to check on those who have been reported missing.

Thirty people in Buncombe County have been confirmed dead from the hurricane, the sheriff said Sunday.

Buncombe County remains under a state of emergency.

-ABC News’ Jessica Gorman

Helene remnants move into mid-Atlantic

After dumping more than 30 inches of rain on North Carolina and producing the biggest local flood in recorded history, the remnants of Helene are forecast to move on Monday into the mid-Atlantic.

As southeastern United States worked to clean up from Helene, some of its remnants are moving into Mid-Atlantic today with heavy rain forecast for West Virginia, Virginia and Maryland.

There is an elevated flood threat on Monday in Virginia and West Virginia, where the already saturated ground could get additional 1 to 2 inches of rain, which could produce flash flooding.

-ABC News’ Max Golembo

Harris planning visit to communities impacted by Helene

Vice President Kamala Harris intends to communities impacted by Hurricane Helene “as soon as it is possible without disrupting emergency response operations,” according to a White House official.

Harris, who was briefed by FEMA on the federal response to the hurricane, reached out to Florida Gov. Ron DeSantis and Georgia Gov. Brian Kemp.

At a rally in Las Vegas on Sunday, Harris addressed those who were impacted by the hurricane by sending her “thoughts and prayers” and thanking first responders.

“I know that everyone here sends their thoughts and prayers for folks who have been so devastated in Florida, in Georgia, the Carolinas and other impacted states. And we know that so many have been impacted. Some have died, but I want to thank everyone for doing everything you can to think about them,” Harris said. “Send them your thoughts and your prayers. I want to thank the first responders who have done so much. I stand with these communities for as long as it takes to make sure that they are able to recover and rebuild.”

-ABC News’ Gabriella Abdul-Hakim, Fritz Farrow and Will McDuffie

Gov. DeSantis says power restored to all but 111K in Florida

Florida Gov. Ron DeSantis shared a major update on power restoration progress in the state on Sunday.

DeSantis said a post on X that most customers who lost power after Hurricane Helene made landfall in Florida’s Big Bend area last week, have had their electricity restored.

The governor said power was back for 2.3 million customers, and 99% of the state has power.

He added that power remains out for 111,000 customers.

Biden intends to visit hurricane zone this week

President Joe Biden spent his Sunday evening receiving briefings on the damage from Hurricane Helene, and speaking to local officials from the impacted areas.

In a statement, the White House said Biden intends to travel to the impacted areas this week, “as soon as it will not disrupt emergency operations.”

Additionally, Biden spoke by phone Sunday with Georgia Gov. Brian Kemp, North Carolina Gov. Roy Cooper, Valdosta, Georgia, Mayor Scott Matheson and Taylor County, Florida, emergency management director John Louk, according to the White House.

The president also reached out to additional officials across North Carolina, Tennessee, Florida and South Carolina.

“In each conversation, the President received updates on response and recovery efforts, and he shared how the Biden-Administration will continue providing support to impacted communities – for as long as it takes,” the White House said in the statement.

-ABC News’ Sarah Kolinovsky

Trump to visit Valdosta, Georgia

Former President Donald Trump is scheduled to visit Valdosta, Georgia, on Monday to receive a briefing on the damage caused by Hurricane Helene, help distribute supplies and deliver remarks, his campaign said.

President Joe Biden said Sunday that the photographs showing Hurricane Helene’s damage are “stunning.”

When asked by reporters about his message to the victims, Biden said, “It’s tragic.”

“My FEMA advisor is on the ground in Florida right now. … We’re working hard,” Biden said.

Asked by ABC News if there are more resources the federal government could be providing, Biden responded, “No, we’ve given them. We have pre-planned a significant amount, even though they didn’t ask for it yet — hadn’t asked for it yet.”

-ABC News’ Michelle Stoddart

25 dead in South Carolina

Hurricane Helene’s impact on South Carolina has been “devastating,” and the storm has claimed the lives of 25 people in the state, Gov. Henry McMaster said Sunday.

“We don’t want to lose any more,” McMaster said.

Nearly 1.3 million customers lost power in South Carolina at Helene’s peak. As of Sunday afternoon, more than 800,000 customers remain in the dark.

The governor emphasized that power companies are working around the clock to restore electricity. Thousands of workers are on the ground, but downed trees tangled in power lines are delaying efforts, he said.

-ABC News’ Jason Volack

FEMA sending more search and rescue teams to North Carolina

FEMA Director Deanne Criswell said the agency is sending more search and rescue teams to western North Carolina, where residents are facing “historic” flooding from Hurricane Helene.

“I don’t know that anybody could be fully prepared for the amount of flooding and landslides that they are experiencing right now. But we have had teams in there for several days. We’re sending more search and rescue teams in there,” Criswell told CBS’ Face the Nation.

Gov. Roy Cooper described Hurricane Helene’s damage in western North Carolina as “catastrophic.”

“This unprecedented storm dropped from 10 to 29 inches of rain across the mountains, leading to life-threatening floods and landslides,” he said Sunday.

Water systems have been impacted and some roads have washed away, hampering the ability for officials to set up food and water distribution sites.

“We have sent bottled water in, but we also have the Army Corps of Engineers that’s getting ready to start assessments today to see what we can do to help get those water systems back online quickly,” Criswell said.

“We’re also moving in satellite communications, Starlink satellites, into the area to help facilitate the lack of communication that part of the state is experiencing,” Criswell added.

-ABC News’ Michelle Stoddart and Jason Volack

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(NEW YORK) — A United Airlines flight en route to Chicago was diverted to Tennessee after experiencing “severe turbulence” Wednesday, the airline said.

Seven people were injured, including one who was transported to a local hospital, authorities said.

Flight UA1196 encountered “a brief period of severe turbulence” Wednesday afternoon, United Airlines said in a statement. The seatbelt sign was on at the time, the airline said.

The crew reported the severe turbulence over Louisiana before landing safely at Memphis International Airport around 2:40 p.m. CT, according to the Federal Aviation Administration.

Paramedics met the aircraft at the gate and transported one passenger to the hospital, United said. The person suffered non-critical injuries, according to the Memphis Fire Department.

Six others declined treatment and transport and the extent of their injuries is unknown, the fire department said.

“We’re grateful to our crew for their efforts to ensure the safety of our employees and customers,” United said.

The Boeing 737-900 was traveling from Cancun International Airport to Chicago O’Hare International Airport at the time, the airline said. There were 172 passengers and seven crew members on board, according to United.

The plane was back in the air on its way to Chicago as of Wednesday evening.

The FAA said it is investigating.

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(NEW YORK) — Newly released documents describe the chaotic moments on board Alaska Airlines flight 1282 after the door plug blew out shortly after takeoff earlier this year, as the National Transportation Safety Board holds a two-day hearing into the matter.

The NTSB released thousands of pages of documents and interview transcripts, including with members of the crew, on Tuesday, amid its investigation into the Jan. 5 blowout on the Boeing 737 Max 9 plane.

The crew described the frantic, confusing moments after the door plug blew out minutes after taking off from Portland International Airport during interviews with NTSB investigators.

Because flight attendants were strapped into their jump seats in the galley, they had no idea what had just happened, the documents show. They also could not see into the cabin and were focusing on getting their oxygen masks on. They only knew there was a depressurization event because an automated PA announcement came on to alert passengers to use their masks, the documents show. Bright cabin lights also turned on.

Communication in the cockpit was extremely limited because of noise. Headsets flew off and the oxygen masks were making a squealing noise after the pilots took them off, according to the documents. The pilots decided to put the masks back on to stop the squealing, but then their eye protection began to fog on the final approach, according to the documents.

The pilots had to continuously repeat certain messages to air traffic controllers because the audio was so bad, according to the documents.

Flight attendants also could not make contact with the flight deck because of the noise. One flight attendant told NTSB investigators she didn’t know if there was a hole in the plane in the flight deck and worried the pilots may have been incapacitated, before ultimately being able to make contact with them, according to the documents.

“The scariest thing was I didn’t have exact communication with my flight deck and at first I didn’t know if the decompression was in the front, if we have pilots, and not being able to fully communicate with the back and just know exactly what happened and what was going on,” the unidentified flight attendant told the NTSB, according to the documents. “I think out of all, that was probably the scariest part out of all that.”

The rear flight attendant was initially certain that passengers died, the crew member told NTSB investigators. The flight was nearly full with the exception of a few seats; the two seats next to the missing door plug happened to be empty. When the rear flight attendant felt it was safe enough to leave his oxygen mask, he saw empty seats near the hole and was sure people were sucked out, he told the NTSB, adding that it’s so rare for people not to move into an empty window seat or empty row on a full flight.

“At the point where I first saw the hole, I saw five empty seats,” he told investigators. “In that moment I thought we lost — I was certain that we had lost people because we were full except for a few open seats and I did not recall that 26 A and B had not been occupied. So I was absolutely certain that we had lost people out of the hole and that we had casualties.”

The plane safely made an emergency landing and no one was seriously injured in the incident. Tray tables were ripped off and hit passengers on their way out of the aircraft, and one teen lost his top and was badly bruised, according to the documents.

The pilots had no idea there was a hole in the plane until after the plane landed and passengers deplaned, according to the documents.

“I knew that there was something wrong,” one pilot said, according to the transcript. “I knew that there was a — there was air being brought into the airplane where there shouldn’t be, but I had no idea if it was a hole, if it was a window, if it was a main cabin door. I had no idea. I had no idea. I never heard anything from the flight attendants.”

The NTSB has not been able to interview the 737 door plug manager because the employee is on medical leave, the agency said.

The documents were publicly released as NTSB began holding an investigative hearing into the door plug incident. The hearing, held on Tuesday and Wednesday, will “assist in obtaining information necessary to determine the facts, circumstances, and probable cause of the transportation accident or incident under investigation and to make recommendations to improve transportation safety,” the NTSB said in a statement.

During the hearing on Tuesday, Boeing Commercial Airplanes senior executive Elizabeth Lund said the company is working on a design change of the door plug to make it even more secure. Planes currently in service will be retrofitted hopefully within a year, she said.

After Lund detailed changes the company has implemented in the months following the incident under increased oversight from the Federal Aviation Administration, NTSB Chair Jennifer Homendy issued a “word of caution.”

“This is not a PR campaign for Boeing,” she said. “You can talk all about where you are today. There’s going to be plenty of time for that. We want to know the safety improvements. But what is very confusing for a lot of people who are watching, who are listening, is what was going on then. This is an investigation on what happened on Jan. 5.”

An NTSB preliminary report released in February found that four bolts designed to prevent the door plug from falling off the Boeing 737 Max 9 plane were missing before the plug blew off the flight.

Boeing records reviewed by the NTSB showed that damaged rivets on the edge frame forward of the plug were replaced by Spirit AeroSystems employees at Boeing’s factory in Renton, Washington, on Sept. 19, 2023, according to the agency’s report.

Boeing had to open the plug by removing the two vertical movement arrestor bolts and two upper guide track bolts for the rivets to be replaced, but photo documentation obtained from Boeing showed evidence that the plug was closed with no bolts in three visible locations, according to the NTSB report.

One bolt area is obscured by insulation in the photo, though the NTSB said it was able to determine in its laboratory that that bolt was also not put back on.

During the hearing Tuesday, Lund said that paperwork authorizing the removal of the door plug, which would have documented the work being done, has not been found.

Homendy also addressed the culture between Boeing and Spirit AeroSystems, after one unidentified Spirit employee told NTSB investigators, “Well, basically we’re the cockroaches of the factory.”

“What have you done since March to address that issue? Have you gotten feedback from your employees?” she asked Michael Riney, a customer relations director from Spirit AeroSystems based at the Renton facility.

Riney responded that he would discuss with his managers “to ensure they are soliciting that feedback” and would “personally follow up with them to understand what specifically I can do to help with that.”

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