FTC adopts ‘click-to-cancel’ rule, aiming to make it easier to cancel memberships
(WASHINGTON) — The Federal Trade Commission finalized a rule Wednesday that seeks to make it easier for American households to cancel their subscriptions and memberships.
The goal is to make it as simple for consumers to opt out of recurring payments — including for gyms, retailers or other businesses — as it is to sign up for them.
“Too often, businesses make people jump through endless hoops just to cancel a subscription,” FTC Chair Lina Khan said in a statement following the announcement.
“The FTC’s rule will end these tricks and traps, saving Americans time and money. Nobody should be stuck paying for a service they no longer want,” Khan said.
Under the so-called “click-to-cancel” rule, if customers decide to enroll in a subscription online or through an app in one step — they should be able to cancel that way, too.
Businesses will be required to provide important information — such as when free trials end — and to obtain consumers’ consent before billing and charging them.
The changes are set to take effect in April 2025. Companies that don’t comply could face civil penalties, according to the agency.
The Biden administration announced in August it was working to adopt the rule as part of a broader effort to cut down the time and money Americans spend wrangling with companies over customer service.
“For a lot of services, it takes one or two clicks on your phone to sign up. It should take one or two clicks on your phone to end the service,” White House Domestic Policy Advisor Neera Tanden said in August. “Consumers could see the new rule applied to gym memberships or phone and internet companies.”
The U.S. Chamber of Commerce is critical of the initiative, accusing the federal government in a statement of “imposing heavy-handed regulations that micromanage business practices and pricing.”
Tanden said at the time that the efforts were about creating a better functioning market, not targeting any particular company or “shaming corporations writ large.”
“When they want to end one subscription, they can shop for another, but it’s their decision,” she said. “That’s what a free market is really about, empowering individuals to make the decisions they want to make without these practices that get in their way.”
The FTC says it received more than 16,000 comments from consumers, trade associations, watchdog groups, and state and federal agencies since it first floated the proposal in March 2023.
(NEW YORK) — Federal prosecutors requested an indefinite delay Wednesday in scheduling the trial for the man charged in an apparent assassination attempt on former President Donald Trump at his Florida golf course last month, citing a massive amount of evidence they’ve gathered in the 17 days since Ryan Routh’s arrest.
In a filing Wednesday afternoon requesting Florida District Judge Aileen Cannon officially designate Routh’s case as “complex,” prosecutors revealed new details about the scope of evidence they’ve amassed as they try to further gain insight into Routh’s actions leading up to his suspected attempt to kill Trump.
“Over the past two weeks, the United States has interviewed hundreds of witnesses,” prosecutors said in the filing. “It has also executed 13 search warrants in Florida, Hawaii, and North Carolina, and seized hundreds of items of evidence, including multiple electronic devices.”
Investigators reportedly have more than 100 outstanding subpoena returns in connection with the investigation, the filing states, and they estimate they have “thousands of videos to review” from the large volume of electronic devices seized thus far.
“All videos, still images, text files, and audio files constitute approximately 4,000 terabytes (4 million gigabytes) of digital review to complete,” the filing says.
The FBI also continues to conduct forensic tests on other evidence, including “ballistics testing, and fingerprint and DNA comparisons,” which will likely require them to prepare several expert witnesses to testify about in advance of Routh’s eventual trial.
The filing states Routh’s defense attorneys did not oppose the government’s request to indefinitely delay his trial date.
Routh, 58, appeared in federal court in West Palm Beach, Florida, on Monday for his arraignment on attempted assassination charges. Routh’s lawyers entered a not guilty plea on his behalf.
Routh had previously been charged with possession of a firearm as a convicted felon and possession of a firearm with an obliterated serial number for the incident that took place at Trump International Golf Club on Sept. 15.
On the day of the alleged attempted assassination, Trump was playing golf on the course when a Secret Service agent spotted a gun barrel poking out from the tree line near the sixth green, according to investigators.
The agent then fired in the direction of the rifle and saw Routh fleeing the area and entering his nearby vehicle, according to the criminal complaint filed in the case.
(WASHINGTON) — The crew of the Titan’s support ship felt a “shudder” around the time they lost contact with the submersible during its doomed dive to the Titanic shipwreck, the Coast Guard said Friday.
U.S. Coast Guard Marine Board of Investigation Chair Jason Neubauer revealed during the last day of a two-week hearing on the implosion that the master of the Polar Prince told them that in hindsight, he believes he felt the ship “shudder” around the time when communications with the sub were lost during the June 2023 expedition.
The statement was provided to the board in October 2023, when the unidentified master was asked if he or crew members heard anything indicating the OceanGate submersible imploded, Neubauer said.
“The answer from the master was, ‘With the benefit of hindsight, I now believe I felt the Polar Prince shudder at around the time communications were reportedly lost, but at the time, we thought nothing of it. It was slight,'” Neubauer said.
Capt. Jamie Frederick with U.S. Coast Guard Sector Boston, who testified Friday on the Titan search and rescue mission, said if that information had been reported immediately to the Coast Guard, that could have had a “drastic impact on the search efforts.”
“My initial reaction is, if that was information they have, to me personally, it would be unconscionable that they would not share that with the unified command,” Frederick said.
Neubauer added that from the crew’s perspective, the shudder was “not immediately connected to the event” so wasn’t reported to the Coast Guard.
Frederick detailed during his testimony the complex, international search and rescue response, which culminated with a remotely operated vehicle able to go to a depth of 6,000 meters finding the Titan debris on June 22 on the ocean floor.
“They discovered the tail cone first. And then as we continued to find additional debris, it became apparent that it had been a total loss,” he said.
The implosion killed all five passengers, including Stockton Rush, the co-founder and CEO of the sub’s maker, OceanGate. French explorer Paul Henri Nargeolet, British businessman Hamish Harding, Pakistani businessman Shahzada Dawood and his 19-year-old son, Suleman, were also killed.
Frederick said the responders understood the Titan had survival systems on board and that they “never even got to the point to have the discussion of suspension.”
“I wouldn’t even want to speculate on when that would happen,” he added.
Frederick also addressed knocking noises detected by sonar buoys in the vicinity of the search location the day after the Titan imploded. He said the data was given to the U.S. Navy, which determined two days later it was not anyone knocking on the hull of the Titan. “They were 100% certain that it was not human in nature,” he said.
He also addressed an “anomaly” consistent with an implosion that was detected by the U.S. Navy in the general vicinity of where the Titan was at the time communications were lost. He said he was informed of the data a day after the Titan was lost and the information was classified at the time.
“It was one piece of data. It wasn’t definitive,” he said. “The Navy couldn’t tell us that it was 100% definitive, that it was an implosion.”
Rush said he would ‘buy a congressman’ to make Titan problems go away: Ex-employee
A former OceanGate employee testified during the hearing on Friday that he resigned from the submersible company after Rush told him he would “buy a congressman” to make problems with its Titan vessel go away.
Matthew McCoy was an active duty member of the U.S. Coast Guard prior to joining OceanGate as an operations technician in April 2017 as the company was building the first Titan prototype, which was never used on Titanic dives. He said he quit six months later, in September 2017, a day after his conversation with Rush.
McCoy said he told Rush he was concerned about operating the experimental Titan vessel without a certificate of inspection and that it would not be inspected by the U.S. Coast Guard. He said Rush responded that the Titan would be operating in the Bahamas and launch out of Canada and would not fall under U.S. jurisdiction.
“I think I had expressed to him that still taking U.S. passengers on there for hire at any point in time, if they touched the U.S. land, you know, U.S. port, that would also be of consideration,” McCoy said.
He said the conversation became “tense” and ended with Rush saying that “if the Coast Guard became a problem, he would buy himself a congressman and make it go away.”
“That will stand in my mind for the rest of time,” McCoy said. “I’ve never had anybody say that to me directly, and I was aghast. And basically, after that, I resigned. I couldn’t work there anymore.”
Asked by the Marine Board of Investigation if he felt like Rush was trying to intimidate him or if it was “more like bluster,” McCoy said he felt like Rush was trying to “either intimidate me or impress me.”
McCoy, a member of the Coast Guard Reserve, said he wasn’t clear on the regulations for the sub but was concerned about potentially violating U.S. law. He said he considered whether to notify the Coast Guard but OceanGate hadn’t done any dives in the U.S. with Titan.
He said he subsequently learned of a complaint OceanGate whistleblower David Lochridge filed in 2018 with the Occupational Safety and Health Administration following his termination. McCoy said he thought there would be a “deeper investigation” into OceanGate at that point. Lochridge’s whistleblower retaliation case was closed in late 2018 after he and OceanGate entered a settlement agreement in their respective lawsuits, OSHA said. Lochridge’s safety allegations regarding the Titan were referred to the Coast Guard, OSHA said.
McCoy said there was an “alarm bell” before he quit that made him concerned about OceanGate’s operations and the production of the Titan’s carbon-fiber hull.
When he started, he said, it was “made very clear” OceanGate was working with the University of Washington’s Applied Physics Laboratory and Boeing, “so they had a lot of what sounded like legitimacy behind them, as far as the engineering.”
But he said he soon learned the company had broken ties with the laboratory and Boeing wasn’t going to be doing the layup for the carbon fiber. He said he felt OceanGate’s engineering department “didn’t seem overly qualified” and there were mostly “college interns” during the summer he was there.
He said after he left OceanGate he didn’t keep tabs on the company for long.
“I just kind of quit following the company, not thinking that they would ever actually dive the Titan,” he said.
Coast Guard investigation continues into ‘unprecedented’ incident
OceanGate suspended all exploration and commercial operations after the deadly implosion.
The main purpose of the hearing was to uncover the facts related to the implosion and to make recommendations, the Coast Guard said.
At the conclusion of the two-week hearing Friday afternoon, Neubauer said the Coast Guard will conduct an analysis of the evidence collected and issue any recommendations to the commandant of the Coast Guard “to help ensure that nobody has to endure a future similar occurrence.”
Neubauer said that process can take several months but his priority is to “get this investigation done expeditiously, because I feel there are global issues at stake.”
Any determination on potential criminal acts will also be sent to the commandant of the Coast Guard, who would decide whether to make a referral to the Department of Justice, Neubauer said.
The National Transportation Safety Board will issue a separate report on its findings, including their official determination of the probable cause of the incident, at a later date, Marcel Muise, an investigator with the agency’s Office of Marine Safety, said at the conclusion of the hearing.
Neubauer offered his condolences to the families of those killed and thanked the more than two dozen witnesses who testified in the proceedings.
“It takes courage to testify in the public spotlight, especially in the aftermath of a traumatic event,” he said. “The subject matter covered during the sessions was often highly technical and emotionally charged, and I’m grateful to each witness who stopped and assisted in our efforts to fully understand this unprecedented incident.”
(NEW YORK) — Dozens of health care facilities in Florida are suspending services and/or preparing to evacuate as Hurricane Milton approaches.
On Sunday, Pinellas County – located on the west central Florida coast and including Clearwater and St. Petersburg – issued mandatory evacuation orders for long-term care facilities, assisted living facilities and hospitals in three evacuation zones.
The order affects six hospitals, 25 nursing homes and 44 assisted living facilities, totaling about 6,600 patients, according to the order.
“Pinellas County is in the potential path of the storm and could experience life-threatening storm surge, localized flooding and hurricane force winds, [depending] on where the storm makes landfall on Wednesday,” the order read. “Many coastal areas have barely begun to recover from Hurricane Helene.”
Just north of Pinellas County, Morton Plant North Bay Hospital in New Port Richey initiated evacuation procedures Monday morning and is not accepting new patients, according to a statement from BayCare, the hospital’s parent network.
BayCare said that while all of its other hospitals are open as of Monday afternoon, elective procedures for non-urgent procedures have been canceled for Wednesday, Oct. 9, with a decision for procedures on Thursday, Oct. 11, to come shortly.
All BayCare ambulatory surgery centers, imaging centers, laboratories, urgent care facilities and behavioral health outpatient sites will also be closed Wednesday and Thursday, according to the BayCare statement.
Additionally, the James A. Haley Veterans’ Hospital, located in Tampa and affiliated with the University of South Florida Morsani College of Medicine, announced the hospital and its outpatient clinics would be closed for in-person appointments and elective surgeries from Tuesday, Oct. 9, to Thursday, Oct. 11, due to “predicted impacts from Hurricane Milton.”
University of Florida Health (UF Health) issued a tropical weather alert Monday afternoon, announcing that most UF Health hospitals, outpatient clinical facilities and physician practices remain open, with some exceptions. Facilities in Archer, Gainesville, Jacksonville, Leesburg, Naples, St. Augustine, St. Petersburg, and The Villages announced closures or modified hours ahead of Milton’s landfall.
HCA Florida Healthcare told ABC News on Monday it was working to transfer patients from hospitals most directly in the Milton’s expected path to sister facilities throughout the state. Hospitals that are transferring patients include HCA Florida Englewood Hospital in Englewood, HCA Florida Fawcett Hospital in Port Charlotte, HCA Florida Largo West Hospital in Largo, HCA Florida Pasadena Hospital in St. Petersburg, and HCA Florida West Tampa Hospital in Tampa.
However, not all health care facilities currently have plans to suspend service. A spokesperson for Tampa General Health (TGH) said no closures have been announced yet and directed ABC News to an update on the hospital’s website, which as of Monday afternoon stated that all of TGH’s “hospitals, medical offices and other facilities are continuing normal operations.”
TGH also said it activated its emergency response plan “and opened its incident command center to enable and support continued operations.”
Another network, Florida AdventHealth, issued a notice that its hospitals and emergency rooms remain open but warned that some of its operations may change “for the safety of our patients, their loved ones and our team members.”
The National Hurricane Center announced Monday that Milton had intensified to a Category 5 hurricane, with maximum sustained winds of 175 mph, and with flooding and storm surges posing a major risk for many communities on Florida’s west central coast.